At StudyNSleep Hub KE, we strive to deliver your orders quickly, safely, and affordably anywhere in Kenya.

1. Delivery Coverage

• We deliver nationwide through trusted couriers including G4S, Fargo Courier, and Wells Fargo.

• Within Nairobi and surrounding areas, we also use reliable riders for same-day or next-day delivery.

2. Delivery Timelines

• Nairobi & nearby towns: Same day delivery.

• Major towns (Mombasa, Kisumu, Eldoret, Nakuru, etc.): Same day or next day delivery.

• Remote/Upcountry areas: Same day or next day delivery.

3. Delivery Costs

• Nairobi deliveries: From Ksh 250 depending on location and item size.

• Outside Nairobi: Courier charges are based on weight, size, and destination. Customers pay courier fees upon collection (unless prepaid).

4. Order Processing

• All orders are processed the same day they are placed.

5. Payment Options

• Within Nairobi: Cash or M-Pesa on delivery is accepted.

• Outside Nairobi: Full payment is required before dispatch, as most couriers do not allow cash collection on our behalf.

6. Delivery Instructions

• Please ensure you provide accurate delivery details (name, phone number, town, nearest pickup point, or building).

• Couriers will contact you once your parcel is ready for collection or delivery.

7. Delays & Issues

• While we work with trusted courier partners, occasional delays may occur due to weather, strikes, or high demand seasons. We will keep you updated in such cases.

• If your package is delayed beyond the expected timeline, kindly contact us and we’ll assist in tracking and resolving the issue.

8. Contact Us

For returns or refund requests, reach us on:
Phone/WhatsApp: +254 714 394 994
Email: info@studynsleephubke.com

At StudyNSleep Hub KE, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with us online, in-store, or via mobile platforms.

1. Information We Collect

We may collect the following information when you place an order, sign up, or contact us:

• Name and contact details (phone number, email, delivery address)

• Payment details (M-Pesa confirmation, bank details if applicable)

• Order history and preferences

• Communication history (WhatsApp, SMS, calls, or emails with us)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Contact you about your purchases or delivery

• Improve our products and services

• Share updates on new arrivals, promotions, or offers (only if you’ve consented)

3. Sharing of Information

• We do not sell, rent, or trade your personal information to third parties.

• We only share information with trusted service providers (e.g., delivery couriers or payment processors) to complete your order.

• All partners are required to handle your information securely.

4. Data Security

• We take reasonable steps to protect your information from unauthorized access, loss, or misuse.

• Payment information such as M-Pesa and bank details are processed securely and never stored in plain text.

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct or update inaccurate details.

• Opt out of promotional communications at any time by replying “STOP” or contacting us directly.

6. Cookies & Online Data

If you use our website or social media shop, cookies or similar technologies may be used to improve your browsing experience, remember your preferences, and track site performance.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new services, technologies, or legal requirements. Updates will be posted on our website or shared with you directly.

8. Contact Us

For returns or refund requests, reach us on:
Phone/WhatsApp: +254 714 394 994
Email: info@studynsleephubke.com

Welcome to StudyNSleep Hub KE. By purchasing from us or using our website/platforms, you agree to the following terms and conditions. Please read them carefully.

1. General

• These Terms apply to all purchases made online, in-store, or via phone/WhatsApp.

• By placing an order, you confirm that the information you provide (name, contact, delivery address, etc.) is accurate and complete.

2. Orders & Payments

• Orders are confirmed once payment is received (for upcountry deliveries) or agreed upon (for Nairobi deliveries with cash/M-Pesa on delivery).

• We accept M-Pesa, cash, and bank transfers. Credit/debit card payments may be available through our website.

• For customized or made-to-order products, full payment may be required upfront.

3. Pricing & Availability

• All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.

• Prices and stock availability are subject to change without prior notice.

• In case of a pricing error, we reserve the right to cancel or adjust an order with prior notice to the customer.

4. Shipping & Delivery

• We deliver across Kenya using trusted couriers and riders.

• Delivery costs and timelines are outlined in our Shipping Policy.

• Delays caused by third-party couriers, strikes, or extreme weather are beyond our control, but we’ll always help track and resolve issues.

5. Returns & Refunds

• Our Refund & Returns Policy applies to all orders.

• Returns are only accepted within the specified timelines, and products must be in their original condition.

• Customized items are non-returnable unless defective.

6. Product Care & Use

• Customers are responsible for following the care instructions provided (for duvets, carpets, and crafts).

• We are not liable for damage caused by misuse, poor handling, or lack of care.

7. Intellectual Property

• All photos, designs, logos, and content on our platforms are the property of [Your Business Name].

• You may not copy, reproduce, or use our content for commercial purposes without written consent.

8. Limitation of Liability

• While we aim to provide accurate descriptions and images, minor variations in color, texture, or size may occur.

• We are not responsible for indirect losses such as delays, missed events, or third-party errors.

9. Governing Law

• These Terms are governed by the laws of Kenya.

• Any disputes will be resolved under Kenyan law through negotiation or, if necessary, formal legal processes.

10. Contact Us

For returns or refund requests, reach us on:
Phone/WhatsApp: +254 714 394 994
Email: info@studynsleephubke.com

At StudyNSleep Hub KE, your satisfaction is our priority. We want you to love every item you purchase from us. If for any reason you are not completely happy, we offer a fair and simple returns process.

1. Eligibility for Returns

• Items can be returned within 48 hours of delivery.

• Products must be unused, unwashed, and in their original packaging.

• Customized or personalized items (e.g., made-to-order crafts or décor) cannot be returned unless they arrive damaged or defective.

2. Wrong or Defective Items

If you receive the wrong item or a product with a defect:

• Contact us immediately via WhatsApp, phone, or email.

• Share clear photos/videos of the issue for verification.

• We will arrange for a replacement or exchange.

3. Refunds

• Refunds are processed via M-Pesa or bank transfer within 3–5 business days once we receive the returned product.

• Delivery fees are non-refundable unless the return is due to our error.

4. Delivery & Returns Process

• For Nairobi customers: Returns can be dropped off at our shop or arranged through a rider.

• For upcountry customers: Use a courier service (e.g., G4S, Fargo) to send items back to us. Ensure you keep your tracking slip until the return is confirmed.

5. Contact Us

For returns or refund requests, reach us on:
Phone/WhatsApp: +254 714 394 994
Email: info@studynsleephubke.com